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Revised:  06/14/2021

Frequently Asked Questions:

 

Management Company Information

  1. Who is our management company?  How do I reach them?
  2. When are monthly condo payments due?

Emergency/Critical Information

  1. Who do I call if I have an emergency?
  2. Lockouts – Who should I call?

 

As described in item 4 of the Spring 2012 newsletter, If you or your guests/renters require assistance for a lockout, The Maintenance company (see item 1 above)  or a Board member is available to assist in the situation; however, there is a charge associated with such assistance, which will be added to your account and invoiced to you, if you do not pay the person providing the lockout assistance.

 

Miscellaneous

  1. What is the status of the bike path (aka The Mount Washington Valley Recreation and Alternative Transportation Path)?
  2. Why is the Stratford building different from the others?
  3. Is there any published layout of the condo units? 
  4. Do unit owners have any privileges in North Conway for being a tax payer?

Owner Unit Maintenance

  1. If my unit sustains damage caused by another unit, such as water damage from a leaking pipe, what should I do? Who should I call?
  2. I want to change my unit locks – how and who do I need to notify?
  3. Where can I get suggestions for contractors to work on my unit?
  4. How do the fire protection devices in units operate - what do unit owners have to do?
 

Rules & Documents

  1. Where can I find a complete listing of the association rules?
  2. How are the rules enforced? 
  3. What are the Condominium Documents?  Where can I get a copy? 
  4. How do I get approval to make a modification to my unit, which requires any type of change to the building exterior, no matter how minor?
  5. Where can I get a list of Board approved outside modifications?
  6. I want to heat my unit with propane.  Can I do that?
  7. What is the rule on air conditioners? 
  8. What are the rules with barbeque grills?
  9. What are the rules with dogs? 

 

Home         Worth Knowing         Frequently Asked Questions           Board of Directors        Northface History            Seasons at Northface        Area Activities/Attractions

 


Who is our management company?  How do I reach them?

As of 1 Jan 2021, Forest Glen Property Management Northface Management Company.  (Ref 23 Dec 2020 Letter to Association Owners)

Physical Address

 

Forest Glen Property Management, LLC

15 West Side Road

 Bartlett, New Hampshire

(Office hours from 8:00 am to 5:00 pm).

 

Mailing Address to Forest Glen

For Northface Material

 

Northface Resort Condominium Association

PO Box 1313

Glen NH 03838

 

Point of Contact

 

Melissa Carr

Phone:  603-383-8000

FAX:  866-373-8498

Email:  melissa@fgpm.com.

Emergency Maintenance Calls  

Emergency maintenance service calls should still be directed to EG Chandler at 603-356-6060.   Any other issues or concerns can be addressed with Forest Glen Property Management

 

The Prior Management Company's were:

2021 - Present:  Forest Glen Property Management, LLC of Bartlett NH was selected by the Board of Directors and announced to owners at the Nov 2020 Annual Meeting

2002 - 2020:  Selective Property Management (SPM) of Rhode Island.  SPM was selected after extensive discussion at two Association Meetings with owners concerning quality of service.  The Board recommendation was to go with a management company operated by a Northface Owner due to the vested interested in the Association found lacking in the previous management company, and other local management company's.  Northface owners overwhelming supported the Board recommendation at the Nov 2002 Annual Meeting

~1988 -2002:  Northern Woods Property Management Service of Conway NH. 

1985 - ~1988:  Joey Laugeustrauser (?) on behalf of Wonderview Development

 

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When are condo fees due?

Condo fees are due the 1st of each month.  Payment received after the 10th of the month shall be subject to a $25 late fee

Checks should be made payable to "Northface Resort Condo Association (NFRCA)"

Ref:  September 2016 Newsletter

 
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Emergency/Critical Information

Who do I call if I have an emergency?

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Lockouts – Who should I call?

The first call for any operations issues is the management agent; Forest Glen Property Management at  603-383-8000    (Ref 23 Dec 2020 Letter to Association Owners)

If a lockout, you might also solicit the assistance of a Board Member if one happens to be on site  (ref Spring 2012 newsletter, item 4).

As a final resort, After hours Emergency maintenance service calls can be be directed to EG Chandler at 603-356-6060.   This will involve a charge to you.   (ref Spring 2012 newsletter, item 4).

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What is the status of the bike path (aka The Mount Washington Valley Recreation and Alternative Transportation Path)?

An association to develop the path was formed in 2006 as a 501(c)(3) non-profit organization currently governed by a volunteer Board of Directors comprised of local residents.  The association had hoped to break ground in the summer of 2018 with completion for the 2019 Summer Season.  The route has been mapped.   You can find additional information on the association via their flyer or website (mwvrecpath.org)

 

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Why is the Stratford building different from the others?

The Stratford building was built in 1982.  It was called "The Stratford Building Condominium at Woodland Hills Condominium".  It contained 11.7 acres of land and the apparent plan was to build 3-bedroom, four unit structures on the remaining land.  That plan was modified under Wonderview Development.  With the consent of the owners of the Stratford Building, the development was changed to construct an additional 40 units and change the name to "Northface Resort, A Condominium at Woodland Hills".  All 44 units are now part of Northface Resort.

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Is there any published layout of the condo units? 

Click here for the original sales brochure with unit layouts.  But please don’t ask about the rental office or vacation exchange program promised in the advertising!

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Do unit owners have any privileges in North Conway for being a tax payer?

Unless Northface is an owners legal place of residence, there are only limited privileges.  For example, the ability to vote for local ordnances is not allowed - you can vote only at your legal place of residence.  However, there is at least one identified benefit.  As a tax payer, you may ski for free at any Mt Washington Valley X-Country ski course.  To do this, bring a photo ID and your tax bill to Ragged Mt Sports (located on Rt 16 on the way towards Story Land) and you can obtain the ski pass.  If you know of other privileges, please send along the detailed information to HomerG156@gmail.com so that they can be posted here.


Unit Owner Maintenance

If my unit sustains damage caused by another unit, such as water damage from a leaking pipe, what should I do? Who should I call?

You should call the Management Company who will access the property and take action as necessary to isolate & stabilize the situation (e.g., stop water leak).

However, the management will not make repairs because this is beyond a management function.  A unit owner may enlist assistance of any contractor, at the unit owners own expense, to repair the unit.  If your unit happens to have been damaged by another (e.g., water leak), you should contact your insurance company so they can subrogate the claim to the insurance company of the owner responsible for the damage.

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I want to change my unit locks – how and who do I need to notify?

As described in item 3 of the Spring 2012 newsletter, Unit owners, who change or want to change the locks to their units (deadbolt and or doorknob) or to their storage area, must coordinate the change with the management company  BEFORE having the work done. The changed locks must be keyed to the Association's master key system; and two copies of the unit keys or storage room keys must be submitted to either a Board member or management. One of these keys is to be given to the North Conway Fire Chief to be kept in a secured lock box on the premises; and the other key is to be kept in the Association's secured key box also kept in a secure location on the premises. If compliance with this policy is not received, and emergency access to your unit is needed, you need to know that the local fire department will just break down the door. YOU, as the unit owner, will then be responsible for immediately replacing and painting a new door. .

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Where can I get suggestions for contractors to work on my unit?

A listing of contractors which have been used by, and are recommended by unit owners was on the web for several years.  But people stopped providing recommendations and the information got outdated.  If you have a contractor recommendation you would like to share, send it along to Homer at HomerG156@gmai.com so the information can be shared.  Please be sure to list the contractor, type of work, phone number, and applicable comments.

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How do the fire protection devices in units operate - what do unit owners have to do?

The fire protection system was completely replaced in 2010.  Below is a description of the current system, as well as the original configuration for historical information (e.g., why there are holes or panels in certain locations)

The following was presented by Brad of Pope Security at the 13 November 2010 Owners Meeting

The new equipment consists of five items:  Carbon monoxide detector, heat detector, smoke detector, pull stations, and alarms

Type Equipment

What it does

Where Alarms sound

Other Information

Unit Bldg Fire

Dept

Pope

Mgt

Carbon monoxide Detects for CO - clear colorless gas from incomplete combustion which can lead to passing out and death X   X X Don't push the test button - if you do, the fire department will get a signal and respond
Heat detector Detects heat greater than 135 degrees and sets off alarms X X X X All alarms go off - this is a major event
Smoke detector Detects smoke in the unit X     X If you burn your chicken dinner, only your unit alarm will go off - you should open the door/window to get fresh air and fan the detectors to stop the alarm.
Pull station Manually activated device in units - alerts all to major problem X X X X  
Lights/Alarms Output device for the above equipment - light and alarms in each unit          

Other information on the new fire detection system:

1.  There is no owner maintenance required (e.g., no batteries to change - no tests to conduct periodically)

2.  If doing work in your unit which will raise dust (i.e., sanding), place a cover of the detectors - these are the yellow covers which are available in each of the buildings alarms stations.  It is recommended that you notify the management company (Pope) before you do this so they are aware.

3.  The older fire protection equipment can remain - or you can take it down.  If taking down, most units will require some cosmetic work to patch the wall and/or ceilings.  This is a unit owner responsibility. 

 

Also, As described in item 15 of the Spring 2012 newsletter, 

All units are now connected to the new fire alarm system. Per the fire codes, each unit has the required amount of heat detectors, strobe lighting/horns, pull stations, and smoke detectors. Unit owners are encouraged to have at least a 2.5lb fire extinguisher readily available in their unit. The heat detectors, strobes, pull stations are all connected to the main panel at each building, which is monitored by a central station connected to the North Conway fire department. This equipment is tested annually at the Association's expense.  The smoke detectors in the sleeping quarters (bedrooms) of a unit are also connected to the main panel for a building; but the other smoke detectors in a unit are not.  These smoke detectors are considered "locals", meaning that if they go off for some reason, they sound in the unit only and will not send a signal to the Fire Department/central station.  In essence, because the smoke detectors in the sleeping quarters are connected to the main panel, it is recommended that the doors to the sleeping quarters be closed when cooking.  Should smoke from something being cooked enter the bedrooms/sleeping quarters, the smoke detectors will sound as well as alert the local fire department and the fire department will respond.  Such situations, if they occur, will be considered a false alarm by the fire department and the Association will be charged a false alarm charge. This false alarm charge WILL be passed on to the unit owner responsible for the unit in which a false alarm occurred. Unit owners are also responsible for the smoke detectors in a unit that aren't connected to the main panel. These smokes, which are hard-wired with battery backup, do fail after a time and must be replaced. If you change the batteries in the smoke detector in your unit that has been giving out a warning "beep" and the beeping continues, it may mean that you need to replace the entire smoke detector. The same type of smoke detector must be used when replacement is necessary. The Association uses Pope Security for the testing/maintenance of the systems; and unit owners are encouraged to utilize Pope Security's services for equipment that is a unit owner's responsibility.

 

Historical - The Old System - what was operational up to 2010

There are TWO different types in each unit - a total of two heat sensors and one smoke alarm

First Type:  Heat Sensor (2 per condo - kitchen & dining area).  Sensors are linked to a control panel

(one per building) which activates a building wide alarm and the fire department.  The control panels are physically located inside;

 

Building 1

Unit 2

 

  Building 2 Unit 11  
  Building 3 Unit 27  

 

Building 4

Basement - Security Room

 

 

 

 

Owners

 

A unit owner should not replace these batteries.  The sensors operate on a lithium battery which is replaced complex wide by the association.  Batteries last approximately three to five years.  Should a  battery fail earlier, it is observed on the status board of the alarm company and that particular unit battery is  replaced.  Those batteries will then be replaced again on the standard association five year interval.

 

Second Type:  Smoke Detector.  These are in individual units and not centrally linked - the alarm will sound in the individual unit only.  Smoke detectors will probably be managed association wide some day, but for now it is left to individual owners.  As a result, there is a hodgepodge configuration throughout the complex.  At a minimum, each unit has one smoke alarm - the originally installed unit (vintage 1985 or 1986 depending upon your building).  These original detectors are hard wired (i.e., powered directly from your condo electricity.  There is no battery backup.  Smoke alarms should be replaced every six years.  A photoelectric smoke alarm is recommended.  A recommended brand in Fire-Ex.   The issue of owners replacing the detectors  was raised at the Nov 2003 annual meeting and again in the May 2004 Newsletter; "The smoke detectors in a unit are more likely the original ones installed almost 20 years ago.  These smoke detectors are hard-wired only; and per newer fire safety codes, these detectors should be hard-wired with battery backups.  A number f unit owners have elected to have the Association's representative, Mark Shirey, change the smoke detectors in their unit.  Mark is a licensed master electrician and also the owner of Unit 18.  If you would also like Mark to do the changing for you, please let management know.  Mark will schedule the work and bill you accordingly."

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Where can I find a complete listing of the Association rules?

Short answer - look in your copy of the condo documents - must be read from end to end - no single list..

Longer answer, it involves two parts;

First:  The rules governing the association are listed in the Condominium documents.  The "Condo Docs" are in two sections - the Declaration and the By-Lays.  Most (but not all) of the "rules" are contained within the section entitled "By-Laws".  To change the condominium documents, the change must be agreed by the 75% of the owners. To make a change to the By-Laws requires concurrence from 66 2/3%  of the Owners.

Second:  The condominium documents allow the Board of Directors to adopt additional rules specifically governing the operation and use of the resort..  Specifically, Para 3.1 of the By-Laws,  "The Board of Directors shall have the power from time to time to adopt any Rules deemed necessary for the enjoyment of the condominium provided that such Rules shall not be in conflict with the Condominium Act, the declaration, or these By-Laws."  A listing which these rules is periodically sent to owners.  The latest listing at the time of this entry was on 28 Jan 2021

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How are the rules enforced? 

 

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What are the "Condominium Documents"?   Where can I get a copy?

The Condominium Documents are the master documents which govern the use and operation of Northface Resort.  They should be read, and retained by all owners for reference - it is your association.  In addition, the documents will probably be required for you to produce at the closing should you sell your unit,

You can download a copy of the documents from the "Worth Knowing" Page  

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Where can I get a list of Board approved outside modifications?

Click here for the list of Board authorized modifications which impact common areas (which includes the exterior of all buildings).  This means that the Board will allow these modifications, at unit owner expense, if the owner requests Board approval for their particular unit.  But any modification requires prior board approval, regardless of whether the modification has been authorized.  For example;

Example 1:  The owners of unit XYZ want to construct a deck privacy wall.  This project has been previously authorized by the board and is already on the authorized list.  But, the owners of unit should first submit the form to obtain Board approval.  Why?   The purpose is to ensure the unit owner is aware of the specifications which must be followed and to have a record of the modification.    Modifications which deviate from the requested approval can be removed at the unit owners expense in accordance with paragraph 5.7(h) of the By-Laws. 

Example 2:  The owners of unit FGH want to install a propane heating system.  This is not on the Board list of authorized modifications.  The owners of unit FGH must first request board authorization and approval before proceeding.  Why?  Any modifications done without Board authorization for, can be removed at unit owner expense (ref paragraph 5.7(h) of the By-Laws).   In this instance, the probability of the Board acting to remove the system (at the owners expense) is high due to the lengthy past discussions/ analyses on heating systems [leading up to the 1995 Association Meeting and the decision to go with Monitor (kerosene) heating verses the other alternative heating options].

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How do I get approval to make a modification to my unit, which requires any type of change to the building exterior, no matter how minor?

See answer to the question above

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I want to heat my unit with propane.  Can I do that?

No, it is not currently on the list of Board authorized modifications. 

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What is the rule on air conditioners? 

Ref item 10 of the 28 Jan 2021 email from Management

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What are the rules with barbeque grills?

Ref item 6 of the 28 Jan 2021 email from Management

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What are the rules with dogs? 

Ref item 5 of the 28 Jan 2021 email from Management.

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Home         Worth Knowing         Frequently Asked Questions           Board of Directors        Northface History            Seasons at Northface        Area Activities/Attractions

 
Revised: 06/14/2021